01
Call and dispatch
You call (855) 927-6272 and describe what happened. We ask three things: is the water still coming in, is it clean or sewage, and how deep is it. That tells us what to load. A crew is dispatched immediately, 24/7, and we give you a realistic arrival window, usually 30 to 60 minutes inside South Ogden.
02
Inspection and mapping
On arrival we shut off the water source if it is still running, then walk the basement with a moisture meter, thermal imaging camera, and boroscope. We check behind baseboard, inside wall cavities, and under the wood subfloor. You get a written scope with moisture readings and photos before any equipment gets set.
03
Water extraction
Truck-mounted and portable extraction units pull standing water from carpet, concrete, and low spots. A 1,000 square foot basement with two inches of water typically takes two to four hours. We use a sump pump for deep water and a Shop-Vac or Bissell for tight corners the big units cannot reach.
04
Drying and monitoring
We set air movers and dehumidifiers based on the size and material of your basement, then return daily to log readings with a hygrometer. Most basements dry in three to five days. We do not pull equipment until the structure reads dry against the ANSI/IICRC S500 standard, not just dry to the touch.
05
Repair and handoff
Once dry, we handle or coordinate drywall, insulation, baseboard, and paint. If a slab leak or burst pipe caused the flood, we bring in a licensed plumber to fix the source before we close anything up. You get a final walkthrough, moisture report, and a written summary for your insurance file.